Friday, August 13, 2010

Expansys develops low-cost call centre solution for SMEs

Expansys Technologies, a home-grown content provider, has unveiled a product which will allow small businesses to provide call centre-like services to customers.

Expansys Technologies Managing Director Keeran Janin said the product, dubbed AskRobin.com, uses the short message service (SMS) to help small and medium enterprises (SMEs) provide customer service support to clients.

AskRobin will pool businesses into one contact point for customers using web technology. "What we want to do is to offer SMEs a low-cost solution where we would pool together all the SME-level businesses, giving them a very easy, low-cost way to connect and also to provide a gateway for customers to connect to," he said.

By using the AskRobin service, he said, consumers could benefit from a universal number to contact all businesses and lower the cost by pooling together customer services into one resource, thus making it convenient for them to reach businesses in the country.

Continue reading this article.

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