Extra Sauce

The Crowd.

It's that time of the year again.

Expansys develops low-cost call centre solution for SMEs

Expansys Technologies, a home-grown content provider, has unveiled a product which will allow small businesses to provide call centre-like services to customers.

Expansys Technologies Managing Director Keeran Janin said the product, dubbed AskRobin.com, uses the short message service (SMS) to help small and medium enterprises (SMEs) provide customer service support to clients.

AskRobin will pool businesses into one contact point for customers using web technology. "What we want to do is to offer SMEs a low-cost solution where we would pool together all the SME-level businesses, giving them a very easy, low-cost way to connect and also to provide a gateway for customers to connect to," he said.

By using the AskRobin service, he said, consumers could benefit from a universal number to contact all businesses and lower the cost by pooling together customer services into one resource, thus making it convenient for them to reach businesses in the country.

Continue reading this article.

BAG Networks launches web-based accounting solution

BAG Networks yesterday launched a web-based accounting system targeted at small and medium enterprises (SMEs) in a bid to harness business potential in the country's nascent private sector.

After months of being in the beta-testing stage, the web-based accounting solution, dubbed Ikhlas, was unveiled to entrepreneurs at the Empire Hotel & Country Club.

Invited guests were given the opportunity to test the system, and were briefed by the Ikhlas team on the benefits of the system.

The system, which targets "young companies", is a simplified version of an accounting system which replaces accounting jargon with simple layman's terms such as "money in" and "money out".

Continue reading this article.

Brothers